Disclaimers & Policies

We want every visit with Santa and Mrs. Claus to be magical and memorable. To help us deliver the best experience possible, please review the following policies before booking.

General Information

  • Santa and Mrs. Claus portray traditional holiday characters and are intended for family-friendly entertainment only.

  • While we do our best to accommodate requests, we cannot guarantee specific outcomes (such as how children will react, weather conditions for outdoor events, or exact photo expressions).

  • Santa and Mrs. Claus do not make promises on behalf of parents or guardians (for example: specific gifts, pets, or trips). We encourage families to guide children’s wish lists accordingly.

Bookings & Scheduling

  • Bookings are confirmed only once a signed agreement and deposit (if applicable) are received.

  • Event times must be respected. Late starts or schedule changes may reduce your time with Santa and Mrs. Claus.

  • If an event runs longer than the scheduled time, asumming that our schedule allows, additional fees will be billed at a minimum of 30 minute intervals.

  • Travel fees may apply for locations outside of our service area which is a 25 mile radius from downtown Cullman, AL.

Health & Safety

  • Santa and Mrs. Claus reserve the right to reschedule or cancel if illness or emergencies arise. In such cases, every effort will be made to find a suitable alternative.

  • If anyone in your household or event is ill, please notify us prior to the visit so we can determine the best solution.

  • We are not responsible for accidents, injuries, or damages that occur during your event.

Photography & Media

  • Unless otherwise agreed, photos and videos taken during events may be used by Santa and Mrs. Claus for promotional purposes (website, social media, or marketing materials).

  • Professional photographers must provide proper credit if images are shared or published for commercial use. Professional photographers are requested to provide a reasonable number of session photos to be used for our marketing purposes.

Behavior & Conduct

  • Santa and Mrs. Claus reserve the right to leave any event where inappropriate, unsafe, or disrespectful behavior occurs, without refund. Drug usage as well as the abuse of alcohol at any event will be deemed as inappropriate and will result in an immediate end to our time at the event, without refund.

  • Adults must supervise children at all times.

  • During home visits an adult/parent/guardian must be present in the room at all times.

Our Promise

We take great pride in creating a magical, professional, and memorable experience. These policies are in place so every family and event receives the joy, wonder, and professionalism they deserve.